DELIVERY & RETURNS POLICY

FOR A LIMITED TIME – FREE SHIPPING FOR ORDERS OVER $40. UNDER $40 PAY ONLY $4 TO ANYWHERE IN NZ (RURAL +$4). DELIVERY IN 1-3 DAYS.

Below you will find the Delivery & Returns Policy for YOLO Store Ltd.

DELIVERY

Orders with a value of $40.00 or more (inc GST) will qualify for free delivery. If your order value is less than $40.00 (inc GST) then you will be required to pay a delivery fee of $4.00 per order (which may include multiple items) if you don’t live in a rural area.  For those with rural addresses, you must select the rural delivery option on the checkout page and pay an additional $4.00 per order.  If you do not select the rural delivery option, you will be required to pay the additional $4.00 charge before your items will be shipped to you.

We reserve the right to charge additional delivery fees for orders that we deem to be over-sized.

We will endeavour to deliver goods ordered from our website which are in stock within a maximum of 3 business days from the date we receive and process your order (or from the date you make your final layby payment).  Rural deliveries may take longer than 3 days in some areas.  If we anticipate that there may be a delay, we will advise you of the expected delivery time and give you the option to confirm or cancel the order.  We will not be liable for any delays in delivery of goods.

Pre-order items have an estimated delivery time of between two and four weeks from the date we receive your order. You will be contacted if there is an unexpected delay.

If you order both in-stock and pre-order items within the same order, your in-stock items will not be delivered until your order is complete i.e. until your pre-order items have arrived.  If you wish to have your in-stock items delivered immediately, you will need to order these separately from pre-order items.

If you have not received your order, please contact us within 5 business days of when delivery was expected.  We will lodge a claim against our courier service provider and once we receive confirmation that delivery was unsuccessful, we will offer you a replacement item or a full refund.

 

RETURNS

If for any reason you are not happy with your YOLO Store purchase you may return it.  You can choose either a full refund of the purchase price or a replacement item, subject to the following:

  • The item must be in the original new, unworn condition
  • You must return the item within 30 days of receiving it
  • The cost of returning the item will be your responsibility
  • The details of the original order must be provided with your return, including the name and address supplied

Delivery charges are non-refundable.  Refunds will be processed within 10 business days of receipt of the returned item.

All returns should be addressed to YOLO Store, 1A Poplar Grove, Whalers Gate, New Plymouth 4310.

 

DELIVERY FAQS

ORDERS FROM THE WEBSITE ARE PROCESSED ON THE DAY THEY ARE RECEIVED, THEN PICKUP IS REQUESTED FROM THE COURIER COMPANY (POST HASTE). DEPENDING ON THE TIME OF DAY, THE PARCELS MAY BE PICKED UP ON THE SAME DAY OR THE FOLLOWING DAY. AFTER THE PARCEL HAS BEEN PICKED UP THE DELIVERY SERVICE IS USUALLY OVERNIGHT BUT CAN TAKE AN EXTRA FEW DAYS FOR RURAL DELIVERY.
YES, WE CAN SHIP TO OTHER COUNTRIES. PLEASE CONTACT US TO ARRANGE DELIVERY OUTSIDE OF NZ.
SURE, IF YOU ARE ABLE TO PICK UP FROM NEW PLYMOUTH. JUST CONTACT US AND ARRANGE A TIME. IF YOU PICK UP YOUR ORDER WE WILL REFUND YOUR DELIVERY FEE.
IF YOU SPEND $40 OR MORE (INCLUDING GST) THEN DELIVERY IS FREE. SPEND LESS THAN $40 AND DELIVERY IS ONLY $4 TO ANYWHERE IN NEW ZEALAND. RURAL DELIVERY IS AN ADDITIONAL $4 ($8 TOTAL).